RubyReels Terms of Service

Welcome to Ruby Reels Casino. These RubyReels Terms and Conditions ("Terms") govern your access to and use of our website, games, and services at rubyreels.com. By creating an account, completing your ruby reels casino login, or otherwise using our platform, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not access or continue using our services.

We are Novatrix SRL, a company incorporated in Costa Rica under registration number 3-102-893958, with our registered office located in Potrero Cerrado, Oreamuno, Cartago Province, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (licence no. 0000002), and we conduct our operations in accordance with all applicable regulatory obligations. Any dispute we are unable to resolve directly may be referred to our independent Alternative Dispute Resolution provider, EGIS, at disputes@egis-adr.com.

Eligibility and Account Registration

To use our services, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. When you register and complete your rubyreels casino login, you agree to provide accurate, current, and complete personal information. We may verify your identity through our KYC procedures, which can include phone or video verification.

• You may only hold one account per person, household, and IP address
• You are responsible for keeping your ruby reels login credentials confidential at all times
• We may suspend or close accounts where we detect fraud, collusion, or duplicate registrations
• You confirm that all funds you deposit are your own and were obtained through lawful means

We at RubyReels take account security seriously, and we encourage you to use a strong, unique password and enable any additional verification features we make available to protect your funds.

Restricted Territories

Our services are not available to residents of certain countries, including Afghanistan, Belarus, China, Cuba, Iran, Iraq, Israel, North Korea, Russia, the United Kingdom, the United States, and several others listed in our full jurisdictional restrictions. Players located in New Brunswick and Ontario, Canada, cannot access our platform. We also apply market-specific restrictions: we do not provide bonuses, VIP benefits, or comp points to players in Sweden, and we do not offer welcome or no-deposit promotions to players in Finland, with VIP players exempted from this restriction.

If you attempt to register or play from a restricted territory, including through the use of a VPN or false information, we reserve the right to void your account, withhold your balance, and decline any withdrawal request.

Bonuses and Promotions

At Ruby Reels, we offer a range of promotional offers, including our welcome package of up to €5,000 plus 200 free spins, available to new players who complete registration and their first qualifying deposit. From time to time, we may also provide a ruby reels no deposit bonus or promotional free spins to eligible players. Any Ruby Reels bonus code we issue must be entered correctly at the time of your deposit to qualify for the associated offer.

• All bonus funds carry a 40x wagering requirement unless stated otherwise
• The minimum qualifying deposit for our welcome package is €20
• Bonus funds are non-sticky and must be wagered within 14 days of activation
• The maximum bet permitted while wagering bonus funds is €5 (or $8 AUD)
• The maximum win from any promotional offer is capped at €1,000, with a €100 cap on no-deposit winnings and a €200 cap on free-spin winnings
• We reserve the right to void any rubyreels casino bonus code offer and related winnings if we detect abuse or a breach of these Terms

Our loyalty program, Ruby Points, rewards you for wagering on slots and live casino games, offering weekly cashback ranging from 3% up to 8% depending on your VIP level. We credit cashback every Friday (UTC), up to a maximum of €5,000, with total winnings from cashback capped at €10,000. We also run daily promotions, including reload bonuses, free spin tournaments, and our Wheel of Fortune, giving you regular chances to boost your balance.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, MuchBetter, bank transfer, and cryptocurrencies such as Bitcoin, Ethereum, and Tether. The minimum deposit and ruby reels withdrawal amount is €20, or the equivalent in your chosen currency or cryptocurrency.

• We process weekly withdrawals up to €7,500 and monthly withdrawals up to €15,000
• Our maximum daily profit payout is $100,000 for VIP players and $50,000 for non-VIP players
• Bank transfer withdrawals may take up to 3 business days, and intermediary bank fees of up to €16 may apply
• We do not process payouts in USD via bank transfer
• Progressive jackpot wins are paid in full and are exempt from our standard withdrawal limits

Every rubyreels casino withdrawal request is reviewed by our team and processed within 72 hours of approval. We may request additional verification documents before releasing funds, and we may temporarily lock your account if we are unable to reach you within two weeks during the KYC process.

Responsible Gaming

We are committed to promoting responsible gaming across our platform. We provide tools that allow you to set deposit limits, session reminders, and self-exclusion periods. If you feel your gambling behaviour is becoming difficult to control, we encourage you to contact our support team for guidance and access to responsible gaming resources.

Intellectual Property

All content on our website, including our logo, graphics, game titles, and software, is owned by us or licensed to us by our game providers, such as NetEnt, Pragmatic Play, Play'n GO, Betsoft, and many others. You may not copy, reproduce, distribute, or exploit any part of our platform without our prior written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from your use of our services. Nothing in these Terms limits our liability for matters that cannot lawfully be excluded.

Dispute Resolution

If you have a complaint about our services, we ask that you first contact our support team via live chat or email at help@rubyreels.com. If we are unable to resolve your complaint within a reasonable period, you may escalate the matter to our independent ADR provider, EGIS, at disputes@egis-adr.com. We are confident that anyone reading a rubyreels review of our support process will find our team responsive and fair.

Amendments to These Terms

We reserve the right to amend these Terms at any time to reflect changes in our services, regulatory obligations, or business practices. We will notify you of material changes by publishing an updated version on our website, and your continued use of our services after such changes constitutes your acceptance of the revised Terms.

Governing Law and Contact

These Terms operate in accordance with our licensing framework under the Tobique Gaming Commission, and we conduct our business in line with the regulatory standards set by this authority. If you have any questions about these Terms, our current promotions, or need help with your account, please contact our support team at help@rubyreels.com, available 24/7 via live chat. We appreciate your trust in our brand and remain committed to providing a secure, transparent, and rewarding experience every time you play.